DRAKE SRR60 Instruções de Operação descarregar pdf (Página 18)

SERVICE INFORMATION

You may contact the R.L. DRAKE Service Depart-

ment for additional information or assistance by

calling +1 (937) 746-6990, Monday through Friday,

between 8:00 A.M. and 4:00 P.M. Eastern Time,

except on holidays.

You may also contact the R.L. DRAKE Service Depart-

ment by E-mail at the following address:

[email protected]

or by Telefax:

+1 (937) 806-1576.

Should you want to return your unit for service,

package the unit carefully using the original carton or

other suitable container.

Write your return address clearly on the shipping

carton and on an enclosed cover letter describing

the service required, symptoms or problems. Also

include your daytime telephone number and a copy

of your proof of purchase.

The unit will be serviced under the terms of

R.L. DRAKE LLC Limited Warranty and returned to

you.

IF YOU NEED TO CALL FOR HELP

Call our Customer Service/Technical Support line at

+1 (937) 746-6990 between 8:00 A.M. and 4:00 P.M.

Eastern Time, weekdays. Please have the unit’s

serial number available. We will also need to know

the specifics of any other equipment connected to

the unit.

When calling, please have the unit up and running,

near the phone if possible. Our technician(s) will

likely ask certain questions to aid in diagnosis of the

problem. Also, have a voltmeter handy, if possible.

R.L. DRAKE also provides technical assistance by

e-mail: TechSupport@rldrake.com

or by Telefax: +1 (937) 806-1576.

Many of the products that are sent to us for repair

are in perfect working order when we receive them.

For these units, there is a standard checkout fee that

you will be charged. Please perform whatever steps

are applicable from the installation sections of the

Owner's Manual before calling or writing—this could

save unnecessary phone charges. Please do not

return the unit without contacting R.L. DRAKE first: it

is preferred to help troubleshoot the problem over

the phone (or by mail) first, saving you both time and

money.

Inside the carton, enclose a note with your name,

address, daytime phone number, and a description

of the unit’s problem.

The unit must be sent to the following address:

Service Department

R.L. DRAKE LLC

230 Industrial Drive

Franklin, Ohio 45005 U.S.A.

Be sure to include your street address which will be

needed for UPS return. UPS Surface (Brown Label)

takes 7-10 days to reach us depending on your

location, Blue takes 2-3 days.

Red is an overnight service. Send the unit in a way

that it can be traced if we can’t verify receipt of

shipment. We suggest UPS or insured postal ship-

ment.

If the unit is still under the original owner’s warranty,

R.L. DRAKE will pay the cost of the return shipment

to you. Our return shipping policy is that we will

return it UPS Brown if received Brown or by US Mail,

it will be returned Blue if received Blue or Red—or it

will be returned however you prefer if you furnish the

return cost for the method you select.

If the unit is out of warranty, use one of the following

methods for return shipment:

1) You designate billing to American Express, VISA,

MasterCard or Discover card;

2) You prepay the service charges with a personal

check, or

3) You specify some other method of return and

payment.

When calling, the technician can estimate the repair

charges for you over the phone. This is another good

reason to call before sending a unit in for repair.

Typically, equipment is repaired in five to ten work-

ing days after it arrives at R.L. DRAKE if we have all

the facts. If we must call you, it may take longer.

R.L. DRAKE is not responsible for damage caused

by lightning, nonprofessional alterations, “acts of

God”, shipping damage, poor storage/handling, etc.

R.L. DRAKE will make note of any shipping damage

upon receipt.

You will need to send proof of purchase to receive

warranty service. Typically, a copy of the invoice

from an R.L. DRAKE dealer will suffice. The war-

ranty is for the original owner only and is not trans-

ferable.

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